Terms & Conditions

We are committed to ensuring your experience pleasurable shopping with us. Kindly read through the following terms prior to your purchase and use of the website and services. All information, contents and services provided on the Site to you is subject to the following Terms and Conditions. By accessing our website, you are bound to these Terms and Conditions by acknowledging, read, understand, agree, abide and adhere to them which include our privacy practices.


  1. Once your order has been confirmed, amendment of order including exchange of size, colour, quantity etc is strictly prohibited after your order is confirmed due to rapid order process from our warehouse in order to ship the parcels at the earliest.
  2. Customer service is not permitted to amend your order in any manner due to security and regulatory reasons.
  3. If the item purchased is out of stock or an order is cancelled, refund will be reimbursed in terms of credit/voucher with a 30 days validity. Cash refund is not offered in this event.


  1. All orders made are processed and dispatched from the warehouse within 1-3 working days after verification of payment. Please note that delivery is put into operation on working days only, Monday through Friday.
  2. Dreamtale is not able to amend nor combine orders which were made separately after order is placed. You are advised to double check and review the details before placing your order.
  3. Once your order has been dispatched, the products purchased are under the responsibility of our third party courier service provider. We are not liable on any lost or damages that may occur during the delivery process.

The content of terms and conditions may be change, move or delete at any time. Please note that Dreamtale have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, Dreamtale will take immediate actions against the offender(s).

Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Hensheen Group Sdn. Bhd.

Comments and Feedbacks
All comments and feedbacks to www.dreamtale.com.my will be remain Dreamtale's property.

User shall agree that there will be no comment(s) submitted to www.dreamtale.com.my will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.

Product Information
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

You may receive newsletter regarding the latest news/products/promotions to your registered email address.

The user shall agree to defend, indemnify and hold Hensheen Group Sdn. Bhd. harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Link to other sites
Dreamtale website may contain links to other websites operated by third party which practices their own privacy policies. Please note that our Privacy Policy is applicable on our website only. Any access link to third party sites is at your own risk. Dreamtale shall not responsible of the privacy practices of other websites and makes no assurance of how the data will be used by third parties. You are advised to read the privacy policies of other websites that you may be link to.

Inaccuracy Information
From time to time, there may be information on www.dreamtale.com.my that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. 

This agreement is effective unless and until either by the customer or Dreamtale. Customer may terminate this agreement at any time. However, Dreamtale may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.